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Returns & Refunds

Simple & Fair Returns Policy

As all Puck City products are custom made to order, returns are limited. However, we always stand behind the quality of what we produce.

Damaged Or Defective Items

If your order arrives damaged or with a defect, please contact us within 30 days of receiving your order.

  • Report issues within 30 days
  • Free replacement provided
  • No additional cost to you

Custom Products

As each puck is custom printed to order, we cannot accept returns or refunds based on design preferences, incorrect selections, or change of mind.

Please double-check your design before placing your order to ensure everything is correct.

Important Information

We aim to deliver high-quality products every time. If there is ever an issue with your order, our team will work quickly to resolve it and make things right.

Need Help?

If you have any questions about your order or believe there is an issue, please get in touch with us.

Contact Us