Privacy Policy

Last updated: 24/03/2026

At Puck City, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This policy outlines how we collect, use, and protect your data when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we may collect the following information:

• Personal details such as your name, billing address, shipping address, email address, and phone number
• Payment information (processed securely via our payment providers – we do not store full card details)
• Order details and purchase history
• Technical data such as IP address, browser type, and device information
• Information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our website, products, and services
• Send marketing emails (only if you have opted in)
• Prevent fraudulent transactions and ensure website security

Sharing Your Information

We only share your data where necessary, including with:

• Payment providers (e.g. Shopify Payments, PayPal)
• Shipping and delivery partners
• Website and analytics providers (e.g. Shopify, Google Analytics)

We do not sell or rent your personal data to third parties.

Cookies

Our website uses cookies to enhance your browsing experience and improve our services. Cookies help us understand how customers use our site and allow certain features to function properly.

You can manage or disable cookies through your browser settings at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@puckcity.co.uk

Business Name: Puck City