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Free Delivery On All Orders Over £25
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Go to the shopFrequently asked questions
Explore below our Frequently Asked Questions. If you have a question that isn't answered below, please contact us via the form on our contact page.
How long does delivery take?
Standard delivery takes around 7 business days and costs £4.99, or it’s free on orders over £25. If you need your puck sooner, we offer express delivery (3 business days) for £7.99.
Are the pucks real ice hockey pucks?
Yes — all designs are printed onto real, regulation-style ice hockey pucks, giving them an authentic look and feel.
Can I fully customise my puck?
Absolutely. You can personalise text, colours, and designs depending on the puck style, making each one completely unique.
Can I upload my own photo or design?
Yes, for selected designs you can upload your own image directly on the product page to create a fully personalised puck.
What if I make a mistake on my design?
As each puck is made to order, we recommend double-checking your design before placing your order. If you notice an issue straight away, contact us as soon as possible and we’ll do our best to help.
Can I return my puck?
Because all products are custom-made, we can’t accept returns for design-related reasons. However, if your item arrives damaged or faulty, we’ll replace it free of charge.
Do you ship outside the UK?
Currently, we only ship within the UK.
Are these suitable as gifts?
Definitely. Custom pucks make great gifts for players, teams, and hockey fans — perfect for birthdays, awards, or special occasions.
How durable are the designs?
Our pucks are printed using high-quality processes designed to be long-lasting, so your design stays looking sharp over time.
